Find The Right FRS Family Member

Here you can find all FRS shipping companies where you can book via the FRS Travel App. For questions concerning the booking, cancellations or rebooking, just contact the customer service of the corresponding shipping company.

FRS Helgoline

Phone: +49 0461 864 44 (Monday-Thursday, 8:00-17:00, Friday 8:00-14:00)
Mail: info[at]frs-helgoline.de (English & German; Monday-Thursday, 8:00-17:00, Friday 8:00-14:00)
Website: frs-helgoline.de

FRS Baltic

Mail: info[at]frs-baltic.com (Swedish, English & German)
Contact Form: frs-baltic.com

FRS Syltfähre

Phone: +49 461 864 601 (Monday-Friday, 6:00 - 18:00, Saturday-Sunday, 8:00-18:00)
Mail: info[at]frs-syltfaehre.de (English & German; Monday-Thursday, 8:00-17:00, Friday 8:00-14:00)
Website: frs-syltfaehre.de

Weiße Flotte

Phone: +49 3831 26 81 0
Mail: info[at]weisse-flotte.de
Contact Form: weisse-flotte.de

Reederei Hiddensee

Weiße Flotte

Phone: +49 3831 26 81 0 (Stralsund) or +49 38300 210 (Vitte / Hiddensee)
Mail: info[at]reederei-hiddensee.de
Contact Form: reederei-hiddensee.de

FRS Portugal

Phone: +351 210 201 565 (Monday-Sunday, 9:00-20:00) (English, Spanish, French, Arabic & German)
Mail: info[at]frs-portugal.pt (Portuguese, English, Spanish & German)
WhatsApp: +34 600018019 (Monday-Sunday 9:00-20:00)
Contact Form: frs-portugal.pt

Name	category	Purpose	Expires	Legal Basis
FRS	Strictly necessary	The FRS cookie is designed to hide the cookie bar after it has been verified	1 day to 30 days	Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
strictly_necessary	Strictly necessary	Tools from the strictly necessary category are loaded.	7 to 30 days.	Art. 6 (1) f) GDPR

Name

category

Purpose

Expires

Legal Basis

performance

Strictly necessary

By agreeing, tools are loaded from the performance category.

7 to 30 days.

Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
functionality	Strictly necessary	By agreeing, tools are loaded from the category functionality.	7 to 30 days.	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
__cfduid	Strictly necessary	It protects and accelerates any website online.	One year	Art. 6 (1) a) GDPR

Category	Purpose	Expires	Legal Basis
Strictly necessary	A free service from Google that helps protect our Sites from spam and abuse by keeping automated software out of the Sites. The Cookie uses a unique identifier for telling humans and computers apart.	Default setting is set to expire after 2 minutes but can be extended.	Art. 6 (1) a) GDPR

Name	category	Purpose	Expires	Legal Basis
VSF1080	Strictly necessary	The VSF Cookie is required to support the development of our pages.	Session-End	Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
language-preference	Strictly necessary	This cookie is used to store the user's language setting so that the user is first shown the website in the browser language or in the language last selected.	1 year	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
		Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.	The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser	Art. 6 (1) a) GDPR
_ga	Performance	Used to distinguish users.	2 years	Art. 6 (1) a) GDPR
_gid	Performance	Used to distinguish users.	24 hours	Art. 6 (1) a) GDPR
_gat	Performance	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.	1 minute	Art. 6 (1) a) GDPR
AMP_TOKEN	Performance	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or errors retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year	Art. 6 (1) a) GDPR
_gac_<property-id>	Performance	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.	90 days	Art. 6 (1) a) GDPR

Category	Purpose	Expires	Legal Basis
Performance	It manages JavaScript and HTML tags for tracking and analytics on our Sites and helps make tag management simple, easy and reliable by allowing us to deploy website tags all in one place. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances.	Expiry varies ranging from one day to two years depending on the Cookie.	Art. 6 (1) a) GDPR

Purpose

Expires

This website uses the Youtube embedding function to display and play videos from Youtube. We use the extended data protection mode, which, according to provider specifications, only starts storing user information when the video is played. At the moment the playback of the embedded video starts, Youtube uses cookies to collect information about user behavior. According to information from YouTube, these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices.

Independent of a playback of the embedded videos, a connection to the Google network "DoubleClick" is established each time this website is accessed, which can trigger further data processing procedures without our influence.

Further information on data protection at YouTube can be found in the provider's data protection declaration at: policies.google.com/privacy.

1 year

Category	Purpose	Expires	Legal Basis
Performance	is an online map service of the US company Google LLC. Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services within Europe. Google Maps is used to better show the user locations and to adapt our service to the needs of the user. Google Maps transfers user data to Google when used. This data is also stored on Google's servers. The data includes, among other things, search terms entered, the user's IP address and also the latitude and longitude coordinates and, if applicable, the start address entered (when using the route planner function). The data is stored on the website of Google Maps.	1 year	Art. 6 (1) a) GDPR

Name	category	Purpose	Expires	Legal Basis
pop-up	Functionality	The cookie is stored to prevent selected items from appearing.	Depending on whether the cookie is set in session storage or local storage, the times vary. Expiration of the session or until the local storage is emptied.	Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
targeting	Strictly necessary	By agreeing, tools are loaded from the category targeting.	7 to 30 days.	Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
utm_parameters	Targeting	The cookie stores the UTM parameters and passes them on to the booking website.	30 days	Art. 6 (1) f) GDPR