Our Standards

Tradition. Consistency. Innovation. These three key words characterize the FRS success story of more than 150 years. Our roots in the old trading town of Flensburg have shaped these values. Constantly working to keep these values alive, we established some standards that help us achieve maximum performance in all areas and every single day.

Two captains, who are looking through their binoculars.


First-class training, high motivation and enthusiasm for the job form the basis for superior performance and finally satisfied customers. At FRS, we therefore attach great value on continuing education and support our employees whenever possible.

Sitze in der Panorama-Class.


FRS offers the highest levels of quality in every price category. Among other things, this is proven in the equipment of our vessels, the service towards our customers or the product ranges of our restaurants and our duty free shops.

The vehicle deck on a cargo ship.


Respecting international safety standards is a matter of course for us. Long-standing experience and consistent attention to customers' needs shaped our claim to not only comply with regulatory demands but to set the standards ourselves.

The Halunder Jet from starboard in front of the island of Heligoland.


Fast vessels, quick answers, prompt service. Present times are characterized by modern means of communication and an increasingly interdependent world. Proactivity towards customers, business partners and unforeseen developments and events is therefore becoming more and more a decisive competitive advantage.

An employee verifying the tickets of a customer.


Ticket booking, orientation aboard and ashore as well as communication with our staff: The clarity and transparency we show towards our customers and business partners lead to mutual understanding and smooth processes.